ORDER INFORMATION

ORDER VOLUME DISCOUNTS
Our online customers enjoy a discount percentage depending on the size of the order. These discounts vary per user type.

  • -Referred customers who have been referred to our site by our partner companies enjoy a 20% discount rate on all orders below 10.000 EUR/USD. Orders exceeding this value will receive a 30% discount.
  • Non-referred customers, who have requested an account directly through our website without entering a referral ID. These customers will receive 20% discount on any order with a value between 3.000-10.000 EUR/USD. Orders exceeding this value will receive a 30% discount.

ISSUES WITH ORDERS
In case of any issues with your order please contact our customer service at +39-0185-200500 or crewuniforms.customercare@northsails.com Monday to Friday: 9h00 a.m. - 5h00 p.m. (CET). We will try to assist you as quickly as possible.

PAYMENT OPTIONS
Accepted Forms of Payment:

  • American Express
  • MasterCard
  • VISA

We cannot accept checks, cash, money orders or COD as payment. We only accept credit cards issued from countries where we ship. To pay by bank transfer, please contact Customer Service to get personal assitance for placing the order. We are happy to assist you.

PRICING + TAXES AND DUTIES
Shipping destination within Europe:

  • For shipping addresses in Europe, North Sails applies a standard rate of 22% on products and shipping costs.
  • For VIES applicable VAT numbers, our check-out flow supports entering the VAT exception for a VIES applicable rate.

Shipping destination outside of Europe:

  • For shipping addresses outside of Europe, a standard 0% vat rate is applied

Import, duties, taxes and charges are NOT included in the item price or shipping costs; these charges are buyer’s responsibility; the customer should check with the custom office what the additional costs will be prior to buy.

GIFT CARDS
North Sails does not currently offer and/or accept gift cards. We will be adding gift cards in the near future.

LOGO REQUEST
If you would like for us to apply a custom logo design to your crew gear, please contact Customer Service. We are happy to assist you.